Privacy Policy

Last updated 09th July, 2024

This privacy policy for THINK2EXCEL EDUCATION PVT LTD (“Company”, “we”, “us” or “our”), explain that how and why we collect, store, use, and/or share (“process”) user information when you use our services (“Services”), such as when you: visit our website at craftwords.net (the Website) or engage with us in other ways, including any marketing, sales or events.

Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at email ryan@craftwords.net

1. WHAT INFORMATION WE COLLECT

Personal Information Provided by You. Personal information is collected, that you provide voluntarily to us at the time when you register for our services, express an interest in obtaining information about us or our products and Services, or otherwise when you contact us. The personal information provided includes the following:

• First and Last Name.
• Usernames of registered users.
• Account password.
• User’s e-mail.
• Contact Phone.
• Birthday date.
• Gender.
• Testimonials.
• Order details.
• Education, profession and expertise information.
• Files uploaded by you to the Website.

All personal information that you provide to Us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Sensitive Information. We do not process sensitive information.

Information automatically collected. We collect a certain information at the time when you visit, use or navigate the services we offer. This information does not necessarily reveal specific identity (for e.g. names, contact info) however it may include usage and device information such as your IP address, cookie id, device characteristics, browser, language preferences, location, information about how and when you use our services.

In order to maintain the security and operation of our services, this information is primarily needed, and also for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.

Payment Information. We use a third-party link while collecting the payment. Your payment will be thus processed by a payment processor, who collects, use and process your information in accordance with their privacy policies.

2. HOW DO WE PROCESS YOUR INFORMATION

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• For account creation and authentication and otherwise manage user accounts. We may process information so that you can create and log in to your account.
• For the delivery of the services to the user, we process your information
• For feedback purpose we may process your information whenever necessary.
• To respond to user inquiries, we may process your information to respond to your queries and solve issues that has been requested.
• To send administrative information details, we may process your information.
• To send marketing and promotional communications, we may process your personal information.
• In order to keep our services safe and secure including fraud monitoring and prevention, we may process your information.
• To protect an individual’s essentials, we may process your information.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

Your data may be shared with third-party vendors, service providers or agents, who performs services for us or on behalf of ours and requires access to information to do that work. All third-parties are working with us on contractual basis which are designed to safeguard your personal information. This ensures that your information is safe and they will not share your personal information with any organisation apart from us.

4. COOKIES AND OTHER TRACKING TECHNOLOGIES

We use cookies and other relevant tracking technologies for example like web beacons and pixels in order to access or for storing information. Cookies are ideally small data files that are there on your computer system or mobile device when you visit any website. Cookies and other technologies are used to improve and personalise user experience, analyse website performance and for marketing purposes.

Types of cookies that We use:

Essential cookies. Cookies are important for functioning of our services and cannot be put off in the systems. Their usage is to enable our core functionality which includes authentication, security, stability in connection, etc. You will always have the option to block these cookies in your browser however it might affect the functionality of our website.

Analytics Cookies. These types of cookies help us to understand the pages which are popular and how visitors move around the site. We use them to analyse visits, traffic sources and improve the performance of our website.

Marketing Cookies. A few third-party service providers and advertising partners manage our advertising on other sites. Such 3^rd parties use cookies through our site to provide you with advertising on other website based on your interests and preferences.

5. HOW LONG DO WE STORE YOUR INFORMATION?

We will only store your information as long it is necessary basis our privacy policy unless a longer duration period is required or permitted by law such as for accounting purpose, tax or any other legal requirements. When we no longer have any legitimate need the information, we either anonymize or delete the information.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented reasonable and necessary security measures which are designed to protect the security of any personal information we process. However, despite putting up our best efforts to safeguard your interests in securing the information, no storage technology can guarantee 100% secure, so we cannot commit or guarantee that hackers, cybercriminals or other unauthorized 3^rd parties will not be able to breakthrough our security measures and steal, modify or access your information. We do our best to protect your data however transmitting of your personal information to and from our services is at your own risk. You should only access the service within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

Knowingly, we do not collect data from or market to children under 18 years of age. While using our services, you represent that you are at least 18 years of age or you represent as a parent or guardian of such minor and consent to such minor dependent’s use of the services. If we collect any information from a minor then we will deactivate the account and take immediate measure to delete such data from our records. If you come across through any information that we have collected data from children under age 18, please contact us at ryan@craftwords.net

8. CONTROLS FOR DO-NOT-TRACK FEATURES

Numerous web browsers and mobile operating systems and mobile applications use a Do-Not-Track (DNT) feature in the system which you can activate to signal your privacy preference not to collect data about your online browsing activities. Currently, there is no standard technology for recognising and implementing DNT signals hence we do not respond to DNT browser signals or any other mechanism that automatically communicate your preferences. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

9. UPDATES TO PRIVACY POLICY

In future, if we make any changes to this privacy policy, we will either notify you by sending you a notification or an updated version will be indicated by an updated revised date on the top and the updated version will be effective from the revised date. Thus, we encourage you to keep visiting this section and stay informed.

10. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at email ryan@craftwords.net.